Trouble Shooting Guide
One or more of my ink cartridges is not being recognised upon a new installation.
The biggest singles reason for the "Ink Cartridges Cannot be Recognised" is caused when the microchips on the front of the cartridges are not making contact with the printer and not because of faulty chips. The two following points should resolve the problem.
A. You must ensure the cartridges are firmly pushed into place and click when seated correctly. The cartridge which come with a CISS System are not like standard cartridges, they require much more force when seating the cartridges otherwise you will continue to receive the "Ink Cartridges Cannot be Recognised" error.
B. We also recommend you remove the affected cartridge and wipe the chip with a dry cloth / soft material and re-insert.
Repeat the above steps 3-5 times until the problem is correct. If it doesn't work try again! 9 times out of 10 when systems are returned they work fine when we test them.
Printer continually warns non genuine ink is installed
Consult your manual and disable the ink status monitor
My ink levels are not resetting
Switch your printer off and then back on, also try unplugging and wait 2-3 minutes.
My printouts are of poor quality banding and fading are present
This could be caused a blocked airline or block print head, consult
your user manual and or perform a print head clean. Print a test print
and confirm quality if still no good you may need to repeat 3 or 4
times If this fails check all airlines from reservoir to print head and
look for air bubbles if air bubbles are found after you have performed
a head clean then carry out one of the following procedure.
One of my inks is not flowing
Check
all airlines from reservoir to print head and look for air bubbles if
air bubbles are found after you have performed at least 3 print head
cleans and it is still not working then carry out the following
procedure.
Only prime your continuous ink system if excess air is present in the tubing. It is recommended that you wear gloves and have some tissues handy to soak up any excess ink. Remove the Continuous ink system and place on a suitable work area with the ink cartridges upside down.
Remove the travel plug from one of the ink chambers/reservoirs and the fill hole on the cartridge.(i.e. cyan)
Draw air into the syringe (with the needle NOT attached) then place it in the hole left by the removed travel plug.
Slowly push down on the syringe, forcing air into the reservoir. This
will force excess air through the silicon tubing and into the
cartridge. As you do this you will notice the cartridge filling with
ink. Once the cartridge is near full slowly remove the syringe
BEWARE ink & air bubbles will come out of the cartridge. Use a tissue to absorb any ink. replace the air filter / travel plug and re-install the system.
My system is leaking at the reservoir end or cartridge end
Reconfirm all connections and seals - ensure your reservoirs are not
higher or lower than your printer if these are all ok please contact us.
Air continually keeps getting in my system
Confirm all connections and seals from the reservoir all the way to the
cartridges, remove the cartridges and re-insert the cartridges one by
one. if this fails please contact us.
My ink reservoir has completely emptied into my printer
The ink Reservoir tanks must be kept at the same level as your printer.
Below is a list of care points for hassle free printing
Do not remove cartridge from the Ciss System unless absolutely necessary
This is because small droplets of ink may spill out.
Ensure no kinks or trapping of ink reservoir cables
Ink will not flow correctly
Ensure ink reservoir bottles are kept at same height as base of printer or for some HP models at same height as cartridges
If
the bottles are higher than the printer it could cause the ink to
continually flow straight into the printer until the reservoirs are
empty, even when the area is being cleaned do not raise the bottles -
if you have a partner - tell them
Keep at least 3/4 " or 20mm of ink in the reservoir at all times - top up regular
If this is not done when the ink gets low it will draw air into the system and cause a blockage - remember regular top up's
Try to keep at room temperature and avoid direct sunlight
Prevents fading and ensures an even flow is maintained
Do not shake the ink reservoirs
Could cause air to enter the system and cause a blockage
Keep ink reservoirs in a straight upright position - no leaning
Could cause air to enter the system and cause a blockage
Do not pull on ink flow tubes connected to the cartridge or ink reservoirs
Seal could be broken and air will continually get into the system causing ink not to flow and cause blockages
Do not mix our inks with other systems by refilling with a lower grade ink
Mixing inks could cause washed out colours and could cause a blocked print head, Our ink is specifically designed for your brand
Keep out of the way of children
Kids will be Kids and anything can happen
Try to use your system on a fortnightly basis or less
Will reduce risk of blocked print heads
Will prevent excessive air entering the system which could cause a blockage, poor print quality.
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